At Genesis Air Care Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our services — including through our website, SMS communications, and related platforms.

1. Information We Collect. We collect both personal and non-personal information from you in order to provide and improve our services. This may include:

- Personal Information:
Your name, phone number, email address, billing address, and other contact details.

- Service-Related Information:
Appointment details, communication preferences, and interactions with our team.

- Automatically Collected Information:
IP address, browser type, device identifiers, cookies, and usage data when you visit our website.

2. How We Use Your Information. Genesis Air Care Solutions uses your information to:

- Provide appointment confirmations, reminders, and service updates;

- Send promotional offers, seasonal discounts, and service announcements (with your consent);

- Respond to your inquiries and provide customer support;

- Improve our website, services, and customer experience;

- Comply with legal obligations and prevent fraudulent activities.

We will only use your personal data for the purposes for which it was collected, unless we reasonably determine that another purpose is compatible with the original one.

3. SMS Communications. By providing your phone number and opting in, you agree to receive SMS messages from Genesis Air Care Solutions related to appointments, reminders, or promotional content.
You can opt out of receiving text messages at any time by replying STOP to any message or contacting us directly. Standard message and data rates may apply.

For more information, please refer to our SMS Terms and Conditions.

4. Cookies and Tracking Technologies. Our website uses cookies and similar technologies to:

- Personalize your experience;

- Analyze website traffic and performance;

- Remember your preferences.

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features on our website.

5. Data Sharing and Disclosure. We do not sell, rent, or lease your personal information.
We may share your information only in the following cases:

- Service Providers: With trusted vendors who assist in delivering our services (e.g., appointment systems, payment processors, SMS delivery partners).

- Legal Requirements: When required by law, subpoena, or government request.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, where user data may be part of the transferred assets.

All third parties are required to maintain the confidentiality and security of your data.

6. Data Security. Genesis Air Care Solutions implements reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Data Retention. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your information.

8. Your Rights and Choices. Depending on your location, you may have the right to:

- Access, correct, or update your personal information;

- Request deletion of your data;

- Withdraw consent for certain processing activities;

- Opt out of promotional communications at any time.

To exercise these rights, please contact us using the details below.

9. Third-Party Links. Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any website you visit.

10. Children’s Privacy. Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Updates to This Policy. Genesis Air Care Solutions reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.

12. Contact Us. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Genesis Air Care Solutions
Phone: +1 (754) 755-4771
Email: [email protected]
Website: https://www.genesisaircare.com/home